FAQ

Everything you need to know before slipping into something unforgettable.

How does sizing work?

Every set fits a little differently — some sculpt, some stretch. That’s why each product has its own unique Size Chart just below the size selector.

You’ll also see which size our model wears, so you can compare.

Not sure? It’s generally safer to size up, and you’re covered with 30-day free size exchanges in the UK.

What if my item doesn’t fit?

No stress — we offer free size exchanges on all full-price items within 30 days (UK only). Just make sure it’s unworn, with tags still attached.

For international customers, exchanges are still possible — but you’ll need to cover return shipping.

How long does shipping take?

UK Orders: 2–5 working days with tracked delivery.
Europe: 4–12 working days depending on country.
Rest of World: 5–14 working days depending on region.

Do you offer discreet packaging?

Yes — always.
Your order arrives in a plain, unbranded package, with no visible mention of lingerie or Madam Muse on the outside.

Inside? That’s another story.

Can I return an item?

You can return any unworn, full-price set within 30 days of receiving it.

All tags must be attached and hygiene liners intact. Sale items are non-refundable, but may be eligible for exchange if stock allows.

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay, Klarna, and PayPal.

Still have questions?

Just message us — we’re happy to help.
📩 info@madammuse.co