Terms of service

Terms

By placing an order with Madam Muse, you agree to the following:

 

• All products sold are brand-new and shipped in new, unused condition.

• The customer is responsible for providing the correct shipping address at checkout. We cannot modify shipping addresses after dispatch.

• We offer a 30-day return window from the date of delivery.

• Returned items must be unused and in original condition.

• Returns must be sent back by mail.

• Return shipping costs are the responsibility of the customer unless the product received was incorrect or defective.

• We do not charge any restocking fees.

• Refunds require the returned item to be received and inspected at our facility.

• Refund processing time is 2 business days after return approval.

• Refunds are issued to the original payment method.

• If the customer does not return the item, no refund is owed.

• Original shipping fees are non-refundable unless the return is due to our error.

To initiate a return, customers must contact:

support@madammuse.co

Return instructions will be provided via email.

Disputes & Chargebacks

Customers must contact support@madammuse.co to resolve any order issues before initiating a chargeback.

Chargebacks submitted without prior contact and reasonable resolution attempts may result in delays in dispute processing.

This policy is designed to comply with Visa, Mastercard, and applicable consumer protection guidelines.