Shipping & Returns — Madam Muse

We want your experience to feel effortless from start to finish.
Here’s everything you need to know in one place.

Shipping Times

Orders ship with tracking.

• UK: 5–12 working days (Evri Tracked)

• EU: 5–15 working days

• Rest of World: 7–20 working days

Processing Time: 1–2 business days before dispatch.
Tracking is sent via email once your parcel is shipped.

Discreet Packaging

All orders arrive in plain, unbranded packaging.
No logos. No product names. Just privacy.

If Something Doesn’t Fit

We offer store credit — and in most cases, you keep the item.
Just email support with your order number and we’ll help.

Email: support@madammuse.co

Need a Different Size?

We can send a replacement size.
In many cases, you can keep the original item too.

Refunds

Refunds are only issued once returned items are received and inspected in unused condition.
The customer is responsible for return shipping.

(See full Refund Policy for details.)

Received the Wrong Item or Something Damaged?

Email us a quick photo and we’ll fix it fast.